Privacy Policy

Last updated: 7 October 2026

Tempus Collective (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop at tempuscollective.com (the “Site”), create a member account, or contact us.

1) WHO WE ARE

Brand: Tempus Collective
Location: Jakarta, Indonesia (shipping hubs in Jakarta and Batam)
Email: halo@tempuscollective.com
WhatsApp: +62 899-5080-305
Instagram: @tempus.collective

2) INFORMATION WE COLLECT

We collect information in the following categories:

Information you provide

  • Account information: email address (for member login).
  • Order information: name, email address, phone number, shipping address, items purchased, order notes.
  • Newsletter: the email address you enter in the “Get Updates” form.
  • Support information: messages and details you share via email/WhatsApp/Instagram for inquiries, warranty, or claims.

Information collected automatically

  • Technical and usage information: IP address, browser type, device information, pages visited, and timestamps.
  • Essential cookies: used to keep your session stable (cart/checkout, login) and ensure the Site functions properly.
  • Advertising, attribution and analytics cookies: see Section 7.

Information from partners

  • Payment confirmation and reference details needed to confirm and reconcile your order through our payment partner.

3) HOW WE USE YOUR INFORMATION

We use your information to:

  • Process orders, confirm payments, arrange shipping, and provide delivery updates.
  • Send order emails, such as order confirmations, payment reminders and shipping updates.
  • Send promotions and new-arrival updates if you subscribe; you can unsubscribe at any time.
  • Provide customer support, warranty handling, and claim resolution.
  • Prevent fraud, secure transactions, and protect the Site.
  • Maintain business records for compliance, accounting, and dispute resolution.

4) PAYMENT PROCESSING

Payments are processed via third-party payment services. Payment details you submit are handled by the payment provider under its own policies. We generally receive confirmation of payment status and limited details necessary to fulfill your order.

5) WHEN WE SHARE INFORMATION

We do not sell your personal data. We may share limited information only when necessary:

  • Payment partners: to process payments and confirm transactions.
  • Shipping partners (JNE, J&T): to deliver your package (name, phone number, address).
  • Service providers: hosting/infrastructure needed to operate the Site.
  • Advertising partner (Meta): page visits and purchase events from the Meta Pixel, used to measure our ads on Facebook and Instagram.
  • Analytics provider (Automattic, through Jetpack Stats): page visits, used to see aggregate traffic to the Site.
  • Legal requirements: when required by applicable law or valid legal process.

6) SHIPPING WITHIN INDONESIA

We ship within Indonesia only. Your shipping details are shared with our courier partners solely to deliver your order.

7) COOKIES

We use essential cookies to operate the Site (cart, checkout, login). We also use the Meta Pixel, which sets cookies (such as _fbp) and sends page-visit data to Meta to measure our ads, WooCommerce order-attribution cookies to understand how visitors find us, and Jetpack Stats by Automattic, which sets cookies (such as tk_ai) to count visits to the Site. You can block or delete these cookies through your browser settings; disabling essential cookies may affect Site functionality.

8) DATA RETENTION

We keep personal information only as long as needed for order fulfillment, customer support, warranty handling, recordkeeping, fraud prevention, and dispute resolution. When no longer needed, we delete or anonymize it where appropriate.

9) SECURITY

We apply reasonable safeguards to protect your information. No online transmission or storage method is 100% secure, but we work to protect your data.

10) YOUR RIGHTS & CONTACT

You may request access, correction, or deletion of your personal data (where applicable) by contacting us on WhatsApp +62 899-5080-305 or at halo@tempuscollective.com. We will respond within a reasonable time consistent with applicable law.

11) CHILDREN’S PRIVACY

Our Site is not intended for children. If you believe a minor has provided personal data, contact us so we can take appropriate action.

12) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.