Terms of Service

Last updated: 7 October 2026

These Terms of Service (“Terms”) govern your use of tempuscollective.com (the “Site”) and any purchases from Tempus Collective (“we,” “us,” “our”). By using the Site or placing an order, you agree to these Terms. Our Policies page forms part of these Terms; if the two differ, the term more favourable to you applies.

1) BUSINESS IDENTITY & CONTACT

Brand: Tempus Collective
Location: Jakarta, Indonesia (shipping hubs in Jakarta and Batam)
Email: halo@tempuscollective.com
WhatsApp: +62 899-5080-305
Instagram: @tempus.collective

2) MEMBER ACCOUNTS

  • We provide member accounts using email login. An account is optional; you can also check out as a guest.
  • You are responsible for maintaining the confidentiality of your account and for all activity that occurs under your account.

3) PRODUCTS ARE VINTAGE / SECOND-HAND

You acknowledge that our products are vintage/second-hand. Normal signs of age and use may exist (hairline scratches, patina, minor marks, strap wear, dial aging, plating wear, etc.). We describe items in good faith and provide photos, but appearance may vary due to lighting and screen settings.

4) AUTHENTICITY GUARANTEE

We guarantee the authenticity of our watches.

If you reasonably believe an item is not authentic, you must contact us within 7 days of delivery with supporting evidence. We may request an independent assessment from a qualified watchmaker or an authorized service center (where feasible). If the item is confirmed not authentic, we will provide a full refund after the item is returned and inspected in the same condition as delivered.

5) PRICES & CURRENCY

  • Prices are shown in Indonesian Rupiah (IDR).
  • Checkout and payment processing are handled in IDR through our payment partner.

6) ORDERS, ACCEPTANCE & CANCELLATION

  • Placing an order is an offer to purchase.
  • We may cancel orders in cases such as suspected fraud, stock unavailability (one-of-one items), or obvious pricing/technical errors. If payment has been made, we will refund accordingly.

7) PAYMENTS

Payments are processed through a third-party payment service: QRIS for orders up to Rp5,000,000, OVO, bank virtual accounts, and Alfamart and Alfamidi for orders up to Rp2,500,000. Your payment may be subject to the provider’s processing rules and verification steps.

Every piece is one of a kind, so after you place an order it is reserved for you for 30 minutes while you complete payment. Unpaid orders are then cancelled automatically and the piece returns to the collection. If your payment arrives after the reservation has ended and the piece has already been sold, we refund the full amount to you.

8) SHIPPING

We ship within Indonesia only, from our hubs in Jakarta and Batam, using JNE or J&T.

  • Orders are processed within 1 to 5 business days after payment is confirmed. Delivery times are estimates and may be affected by peak seasons, weather, and carrier constraints.
  • Free-shipping promotions, when available, are shown on the Site and applied at checkout; otherwise courier rates are shown at checkout.
  • If a parcel is lost in transit, we file a claim with the courier on your behalf.

9) MANDATORY UNBOXING VIDEO FOR CLAIMS

A continuous unboxing video (no cuts) is mandatory for arrival-related claims including:

  • wrong item received,
  • missing items/parts,
  • visible shipping damage,
  • material mismatch noticed on arrival.

Without an unboxing video, we may be unable to approve arrival-condition claims.

10) NO CHANGE-OF-MIND RETURNS

We do not accept change-of-mind returns. Returns are only available for:

  • verified authenticity issues (Section 4),
  • wrong, missing, transit-damaged or not-as-described items, including undisclosed defects, reported within the claim window (Section 11),
  • warranty cases (Section 12), subject to the warranty terms.

11) 7-DAY CLAIM WINDOW (ARRIVAL / NOT-AS-DESCRIBED)

You must contact us within 7 days of delivery for:

  • wrong item/missing item claims,
  • arrival damage claims,
  • material mismatch with the listing description,
  • undisclosed defects not shown or described in the listing.

Required: unboxing video + clear photos. If a claim is approved, we will provide a fair remedy which may include repair or a full refund (see our Policies page for operational details).

12) 2-WEEK BATTERY & FUNCTION WARRANTY

We provide a 2-week battery and function warranty starting from the delivery date. If the battery or a function fails within this period, we replace the battery or repair the watch at no cost.

Covered:

  • A battery or movement failure that prevents normal operation, subject to reasonable vintage tolerance.

Not covered:

  • Water/moisture damage.
  • Damage from drops/impact, misuse, neglect.
  • Unauthorized repairs or third-party servicing.
  • Cosmetic wear (scratches, patina changes, strap wear, plating wear).
  • External environmental causes (e.g., magnetization).

13) WATER RESISTANCE DISCLAIMER

Water resistance is not guaranteed for vintage/second-hand watches. Avoid water exposure unless we explicitly state a documented pressure test result.

14) INTELLECTUAL PROPERTY

All Site content (photos, text, branding) belongs to Tempus Collective and may not be used commercially without written permission.

15) LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Our total liability related to an order is limited to the amount you paid for that order.

16) FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond reasonable control (natural disasters, major outages, government restrictions, strikes, etc.).

17) GOVERNING LAW & DISPUTES

These Terms are governed by the laws of the Republic of Indonesia. Disputes should be resolved amicably first. If unresolved, disputes may be brought in Jakarta, Indonesia, unless mandatory law provides otherwise.

18) CONTACT

Email: halo@tempuscollective.com
WhatsApp: +62 899-5080-305
Instagram: @tempus.collective