POLICIES

PROCESSING TIME

Tempus Collective ships exclusively within Indonesia from our hubs in Jakarta and Batam, using reliable courier services JNE and J&T.
Orders are processed within 1 to 5 business days upon confirmation. Once dispatched, you will receive an email containing your tracking number.

You can check the status of your order at:
tempuscollective.com/order-tracking

SHIPPING CHARGES

Shipping fees are calculated based on the official rates of JNE or J&T, depending on your destination and preferred courier.
You can select your preferred courier and view the exact shipping cost during checkout.

Please ensure your address is complete and accurate. If an order is cancelled due to incorrect address details, a cancellation fee may apply.

ESTIMATED DELIVERY DATES

Once dispatched, your parcel is expected to arrive within 1 to 5 business days, following the standard delivery times of JNE and J&T across Indonesia.

RETURNS & REFUNDS

Due to the curated and authenticated nature of our offerings, all sales are final. We do not accept returns or exchanges.
Tempus Collective is not responsible for parcels lost or delayed by the shipping carrier, or damage resulting from improper handling after delivery.

If a package is returned to us due to incomplete or incorrect address information, the customer will be responsible for the cost of re-delivery.

TIMEKEEPING WARRANTY

All watches are checked for basic function and timekeeping prior to sale. However, due to the mechanical nature and vintage status of many pieces, we cannot guarantee long-term accuracy or performance.

We provide battery and function warranty for 2 weeks, as long as no fall or water damage is found.

 

AUTHENTICITY

Every piece at Tempus Collective is guaranteed authentic and verified by our in-house team.
We exclusively offer branded, original products. If you have any questions regarding a specific item, feel free to contact us before completing your purchase.

CUSTOMER SUPPORT

For inquiries, product details, or help with your order, please contact us at:
halo@tempuscollective.com